1. Who We Are
RevGuard ("we", "us", "our") is a hospitality intelligence platform operated by Shreem Technologies Inc. We provide multi-property hotel management software including revenue dashboards, task engines, and operational analytics.
2. Data We Collect
- Account data: name, email address, job title, property affiliation
- Usage data: pages visited, features used, session duration, browser type
- Operational data: PMS exports, revenue figures, task records you upload or create
- Device data: IP address, device type, operating system (for security logging)
3. How We Use Your Data
- To provide, maintain, and improve the RevGuard platform
- To authenticate your identity and prevent unauthorised access
- To generate AI-powered insights and proactive alerts
- To send product updates, security alerts, and support communications
- To comply with legal obligations and enforce our Terms of Service
4. Single Sign-On (Google & Microsoft)
When you use Google or Microsoft SSO, we receive your email address, display name, and profile picture from the respective identity provider. We do not receive or store your SSO passwords. You may revoke RevGuard's access at any time through your Google or Microsoft account settings.
5. Data Security
All data is encrypted in transit using TLS 1.3 and at rest using AES-256. Passwords are hashed using bcrypt with a minimum cost factor of 12. We undergo annual SOC 2 Type II audits and follow OWASP security guidelines.
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Service providers (hosting, analytics) under strict data processing agreements
- Law enforcement when required by applicable law
- Successor entities in the event of a merger or acquisition (with notice)
7. Data Retention
Account data is retained for the duration of your subscription plus 90 days post-cancellation. Operational data exports are retained for 7 years to support financial compliance. You may request deletion at any time by contacting privacy@revguard.io.
8. Your Rights
Depending on your jurisdiction you have the right to: access, correct, delete, or port your personal data; withdraw consent; and lodge complaints with your local data protection authority (e.g., ICO in the UK, CNIL in France).
9. Cookies
We use strictly necessary session cookies for authentication, and optional analytics cookies (Google Analytics 4) to understand platform usage. You can manage cookie preferences in your account settings.
10. Changes to This Policy
We will notify you by email and in-platform banner at least 14 days before any material changes take effect. Continued use after the effective date constitutes acceptance.
Contact
privacy@revguard.io · Shreem Technologies Inc., 100 Main Street, Dallas TX 75201